Personalized Pet Memorial Urn for Dogs and Cats Custom Keepsake Wooden Box for Ashes
- $119.99
- $119.99
- Unit price
- per
Free Shipping
Free standard shipping on orders over $119
Standard Shipping: Shipping fee as $6.99, For the order value less than $118.99
Our personalized dog urns are crafted with the highest quality natural wood, ensuring durability and portability to keep your pet's memory close to you wherever you go. This custom dog urn is perfect for storing precious keepsakes and/or ashes, with the bottom of the box sliding out completely and screwing into place.
With your image printed directly on a ceramic disc, measuring 4 inches in diameter, this personalized pet urn ensures that your pet's memory is represented in the best way possible. Plus, the ceramic disc cannot be removed from the box, guaranteeing that your pet's urn is secure and built to last.
The memorial urn measures 5.25 inches long, 5.25 inches wide, and 6.25 inches high, making it suitable for pets weighing up to 80 pounds. This urn is specifically designed for pet lovers to commemorate and mourn the loss of their pets, providing a safe and respectful space to keep the memories of your beloved companion alive.
Our personalized dog ashes urn box can be placed in the living room, bookcase, or even your pet's favorite spot, ensuring that you always feel close to your furry friend.
Apart from our personalized pet urns for ashes, we also offer keepsake cremation urns, memorial cremation urns, and dog ashes keepsake. Our custom cremation urns are designed to be unique to your pet and your preferences, including custom wood pet urns that create a stylish and bespoke home for your pet's ashes. Whatever your needs, we have custom pet urns that are perfect for preserving the memory of your beloved pet.
Thank you for choosing MACIFECI. We strive to provide you with a seamless experience through our Return and Refund Policy. Here are the key details you should be aware of:
90 Days Returns, Exchanges and Refunds Policy:
We want you to be fully satisfied with your purchases from MACIFECI. If for any reason you are not satisfied, you may return or exchange your items within 90 days of receiving your order for a full refund or exchange.
Cancellation Policy:
If you need to cancel your order, please notify us within 12 hours. Once your order has been processed and/or shipped, we regret to inform you that we cannot cancel it. However, you can still return it once it arrives.
90 Days Full Coverage Return/Exchange Policy:
We strive for excellence in our products and provide a comprehensive 90-day Full Coverage Return/Exchange Policy for the following reasons (Return fees to be covered by MACIFECI):
Blurred picture rendering or lettering.
Receipt of damaged items.
Incorrect size or mismatched item received.
Receipt of defective or incorrect items.
Customization information provided does not match or contains errors.
Please contact us within 90 days of receiving your order and email us at support@macifeci.com with a clear picture or video of the damage. The item must be in its original condition, unworn, and unwashed. We will file a claim with the carrier or check with the warehouse and provide you with a brand new replacement at no additional cost. We will be responsible for return postage fees and replacement fees.
We provide a 90-day Return/Exchange Policy for the following reasons (Return postage fees and replacement fees to be covered by the buyer):
Customer-selected incorrect color, size, or material.
Partial returns or exchanges of products that are part of a set item.
Non-quality issues related to personalized products.
Personal reasons, such as a change of mind or personal taste.
Conditions for Returning an Item(s):
In order to initiate a return, please ensure that the merchandise meets the following conditions:
The item(s) must be in its original condition, unworn, and unwashed.
There should be no fragrance or make-up residue on the item(s).
All tags must be intact on all returned merchandise.
Please retain the original packaging and include all parts related to the product.
By meeting these requirements, you will be eligible for a return.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return & Exchange Service Procedure
After you receive confirmation from our customer service, please send the product along with the order number and product name. A tracking number of the returning parcel is required. We will deal with the product exchange or refund after we receive your returning parcel.
Step 1.
Contact Customer Service to Request Return Details:
To begin the return process, kindly reach out to our Customer Service team by emailing support@macifeci.com. Please provide the following information in your email: the order number, product name, and a clear picture or video showcasing the damage.
Step 2.
Approval Notification:
You will receive a confirmation email once your return request is approved by our Customer Service.
Step 3.
Pack and Send the Package:
Pack the item(s) you wish to return and sent to the following address:
Flat/RM 1405B 14/F, The Belgian Bank Building, NOS.721-725 Nathan Road, MongKok, Kowloon, Hong Kong.
Please include the order number and product name in the returning parcel. Please send the tracking number for the returning parcel to us by email: support@macifeci.com.
Step 4.
Refund Processing:
Refunds will be processed within three business days of receiving your item(s). You will receive an email notification once your refund is processed. Please note that payment processing is beyond our control, and it may take up to 5-10 additional business days for the funds to be credited to your account used during checkout.If more than 15 business days have passed since we’ve approved your return, please contact us at support@macifeci.com.
Precautions for Return and Exchange:
To ensure a smooth return process, please keep the following precautions in mind:
Items being returned should be new and unworn and kept in their original condition as received
Coupon codes used for the original purchase cannot be reinstated after the return has been processed
For personalized products, inform us within 12 hours if you need to cancel or modify the product or replace the personalized content. It’s free to replace the personalized content within 12 hours. After 12 hours, you'll be charged 20% of the product price as the corresponding production fee because the customized product will be produced immediately to ensure timely production and delivery.
Please note that we retain the right to modify this policy at our discretion. Any updates or changes will be posted on this page. If you have any inquiries regarding our policies, including cancellations, kindly reach out to our friendly customer service team for assistance.
Contact Us:
We’re available Monday to Friday 9am - 6pm (UTC+8).
Email: support@macifeci.com
Address: Flat/RM 1405B 14/F, The Belgian Bank Building, NOS.721-725 Nathan Road, MongKok, Kowloon, Hong Kong
Phone: 00852 69488156
ZIP: 999077
90 Days Returns, Exchanges and Refunds Policy:
We want you to be fully satisfied with your purchases from MACIFECI. If for any reason you are not satisfied, you may return or exchange your items within 90 days of receiving your order for a full refund or exchange.
Cancellation Policy:
If you need to cancel your order, please notify us within 12 hours. Once your order has been processed and/or shipped, we regret to inform you that we cannot cancel it. However, you can still return it once it arrives.
90 Days Full Coverage Return/Exchange Policy:
We strive for excellence in our products and provide a comprehensive 90-day Full Coverage Return/Exchange Policy for the following reasons (Return fees to be covered by MACIFECI):
Blurred picture rendering or lettering.
Receipt of damaged items.
Incorrect size or mismatched item received.
Receipt of defective or incorrect items.
Customization information provided does not match or contains errors.
Please contact us within 90 days of receiving your order and email us at support@macifeci.com with a clear picture or video of the damage. The item must be in its original condition, unworn, and unwashed. We will file a claim with the carrier or check with the warehouse and provide you with a brand new replacement at no additional cost. We will be responsible for return postage fees and replacement fees.
We provide a 90-day Return/Exchange Policy for the following reasons (Return postage fees and replacement fees to be covered by the buyer):
Customer-selected incorrect color, size, or material.
Partial returns or exchanges of products that are part of a set item.
Non-quality issues related to personalized products.
Personal reasons, such as a change of mind or personal taste.
Conditions for Returning an Item(s):
In order to initiate a return, please ensure that the merchandise meets the following conditions:
The item(s) must be in its original condition, unworn, and unwashed.
There should be no fragrance or make-up residue on the item(s).
All tags must be intact on all returned merchandise.
Please retain the original packaging and include all parts related to the product.
By meeting these requirements, you will be eligible for a return.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return & Exchange Service Procedure
After you receive confirmation from our customer service, please send the product along with the order number and product name. A tracking number of the returning parcel is required. We will deal with the product exchange or refund after we receive your returning parcel.
Step 1.
Contact Customer Service to Request Return Details:
To begin the return process, kindly reach out to our Customer Service team by emailing support@macifeci.com. Please provide the following information in your email: the order number, product name, and a clear picture or video showcasing the damage.
Step 2.
Approval Notification:
You will receive a confirmation email once your return request is approved by our Customer Service.
Step 3.
Pack and Send the Package:
Pack the item(s) you wish to return and sent to the following address:
Flat/RM 1405B 14/F, The Belgian Bank Building, NOS.721-725 Nathan Road, MongKok, Kowloon, Hong Kong.
Please include the order number and product name in the returning parcel. Please send the tracking number for the returning parcel to us by email: support@macifeci.com.
Step 4.
Refund Processing:
Refunds will be processed within three business days of receiving your item(s). You will receive an email notification once your refund is processed. Please note that payment processing is beyond our control, and it may take up to 5-10 additional business days for the funds to be credited to your account used during checkout.If more than 15 business days have passed since we’ve approved your return, please contact us at support@macifeci.com.
Precautions for Return and Exchange:
To ensure a smooth return process, please keep the following precautions in mind:
Items being returned should be new and unworn and kept in their original condition as received
Coupon codes used for the original purchase cannot be reinstated after the return has been processed
For personalized products, inform us within 12 hours if you need to cancel or modify the product or replace the personalized content. It’s free to replace the personalized content within 12 hours. After 12 hours, you'll be charged 20% of the product price as the corresponding production fee because the customized product will be produced immediately to ensure timely production and delivery.
Please note that we retain the right to modify this policy at our discretion. Any updates or changes will be posted on this page. If you have any inquiries regarding our policies, including cancellations, kindly reach out to our friendly customer service team for assistance.
Contact Us:
We’re available Monday to Friday 9am - 6pm (UTC+8).
Email: support@macifeci.com
Address: Flat/RM 1405B 14/F, The Belgian Bank Building, NOS.721-725 Nathan Road, MongKok, Kowloon, Hong Kong
Phone: 00852 69488156
ZIP: 999077
1.The time frame for order delivery consists of two parts: Order Processing Time and Transit Time.
Total Delivery Time = Processing Time + Transit Time. All measured in business days.
Order Processing Time:
Once your payment is authorized and verified, we will initiate the processing of your order. This process typically takes 1-5 business days. We appreciate your patience during this time as we prepare your order for shipment.
Transit Time:
Generally it takes 5~20 Business days for transit time. The exact duration of transit depends on your location. We prioritize selecting stock that is closest to your area in order to expedite shipping and ensure the fastest delivery of your order. Rest assured that we strive to minimize transit time. Once your order is shipped, you will receive a shipment notification email containing the tracking number. This will allow you to track the progress of your package during transit.
+ SHIPPING SERVICES
|
Country |
Carrier |
Shipping Times(Business Days) |
| US |
USPS/SF Express/Yanwen Express/SF Express/4PX |
10-15 Business Days |
| UK | RM | 4-12 Business Days |
| CA |
Canada Post/ SF Express/Yanwen Express/4PX |
10-15 Business Days |
| AU |
Fastway/ Auspost /SF Express/Yanwen Express |
10-15 Business Days |
|
Other Country |
SF Express/Yanwen Express/4PX |
10-15 Business Days |
*Please note that these are estimated delivery times only.
2.Shipping fee:
Free Standard Shipping: Free Shipping, for the orders value over USD119.
Standard Shipping: Shipping fee as USD6.99, For the order value less than USD118.99
3.Customs and Duties:
Please be aware that for international orders, your country's customs department may apply customs duties, or fees. It is important to note that these charges are the sole responsibility of the recipient.
4.How do I check the status of my order or shipping tracking?
Once your order is shipped, you will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s) and tracking links. The tracking number will be active within 24 hours.
Please enter the tracking number on our track your order page to track your shipment.
Contact Us
We aim to provide a smooth and efficient delivery experience for our customers. Delivery delays can occasionally occur, if you have any further questions or need more information, please feel free to contact us.
Email: support@macifeci.com
Address: Flat/RM 1405B 14/F, The Belgian Bank Building, NOS.721-725 Nathan Road, MongKok, Kowloon, Hong Kong
Phone: 00852 69488156
1.What is Cremation?
Cremation is the process of reducing a body to its basic elements using open flames, heat, and evaporation. Afterward, the remaining bone fragments are ground down into what we commonly refer to as ashes.
2.What Size/Capacity Urn Do I Need?
A commonly recommended guideline is to allow one cubic inch of urn space for each pound of the deceased's weight. For instance, if your loved one weighed around 150 pounds, you would need an urn with a capacity of at least 150 cubic inches. This rule of thumb is generally applicable in most situations. Typically, standard adult cremation urns have a storage capacity ranging from 200 to 250 cubic inches.
3.How Will the Ashes Come from the Crematorium or Funeral Home?
Cremated remains are typically provided in an urn selected by the family. If an urn has not been chosen by the time of cremation, the funeral home or crematory will place the ashes in a plastic bag and then into a temporary container, such as a cardboard box.
4.What Can Be Done with Cremated Remains?
The beauty of cremation lies in the variety of options available for the final disposition of the ashes. You can keep the ashes at home in a cremation urn, scatter them in a meaningful location, or place them in a cemetery. For more information, please read "What To Do With Ashes."
5.Which Cremation Urns are Suitable for Airline Travel?
When flying with a cremation urn, we recommend using a wooden or biodegradable urn. For security reasons, all urns must be scanned to ensure they do not contain anything harmful. Wooden and biodegradable urns are ideal because they can be easily X-rayed. Flying with a metal urn is possible, but be aware that the TSA agent may need to open the urn to inspect its contents, which can be distressing. It's a good idea to contact your airline ahead of time to learn their specific rules and regulations regarding traveling with an urn.
6. What is the Return Policy?
We offer a 90-day return policy from the date of sale. If your urn arrives and you decide it is not suitable, you may return it. We will refund the purchase price minus a 15% restocking fee.
7.Can I Track My Order?
Yes, you can track your order. We will send you a tracking number as soon as your item is shipped. For any questions regarding your order, please email support@macifeci.com, and we will do our best to assist you. Please note that international shipments are subject to local customs regulations and may take longer to arrive.
8.What are My Shipping Options?
We do not offer expedited shipping options.Production time is about 5-7 working days, shipping time is 10-15 working days
- Free Standard Shipping:Available for orders over USD 99
- Standard Shipping:Costs USD 6.99 for orders under USD 98.99
9.How to Cancel or Modify an Order?
Generally, you can cancel or modify an order within 24 hours after placing it. If you encounter special circumstances such as holidays or weekends, please send an email to support@macifeci.com to ask customer service. If you need to increase the order quantity, you can cancel the order and place a new one if the order has not been made. Or you can directly purchase a second order and we will merge your orders (you can contact customer service for a refund for the excess shipping fee).
10.How do I Change My Billing and Shipping Addresses?
Please note that the billing address does not affect our delivery. We ship based on the shipping address. We do not change the billing address for our customers.
Regarding shipping address changes, please send the new address directly to support@macifeci.com and we will modify it in our shipping system.
11.If I Place an Order on June 22, Can I Receive it on July 1?
No, the production time is about 5-7 working days, and the transportation time is 10-15 working days. It is recommended that you calculate the time and place the order 25 days in advance to ensure that it arrives in advance or in time. In case of holidays, the time will be extended. For example, Christmas may require a longer advance.
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