FAQs

1.What is Cremation?

Cremation is the process of reducing a body to its basic elements using open flames, heat, and evaporation. Afterward, the remaining bone fragments are ground down into what we commonly refer to as ashes.

2.What Size/Capacity Urn Do I Need?

A commonly recommended guideline is to allow one cubic inch of urn space for each pound of the deceased's weight. For instance, if your loved one weighed around 150 pounds, you would need an urn with a capacity of at least 150 cubic inches. This rule of thumb is generally applicable in most situations. Typically, standard adult cremation urns have a storage capacity ranging from 200 to 250 cubic inches.

3.How Will the Ashes Come from the Crematorium or Funeral Home?

Cremated remains are typically provided in an urn selected by the family. If an urn has not been chosen by the time of cremation, the funeral home or crematory will place the ashes in a plastic bag and then into a temporary container, such as a cardboard box.

4.What Can Be Done with Cremated Remains?

The beauty of cremation lies in the variety of options available for the final disposition of the ashes. You can keep the ashes at home in a cremation urn, scatter them in a meaningful location, or place them in a cemetery. For more information, please read "What To Do With Ashes."

5.Which Cremation Urns are Suitable for Airline Travel?

When flying with a cremation urn, we recommend using a wooden or biodegradable urn. For security reasons, all urns must be scanned to ensure they do not contain anything harmful. Wooden and biodegradable urns are ideal because they can be easily X-rayed. Flying with a metal urn is possible, but be aware that the TSA agent may need to open the urn to inspect its contents, which can be distressing. It's a good idea to contact your airline ahead of time to learn their specific rules and regulations regarding traveling with an urn.

6. What is the Return Policy?

We offer a 90-day return policy from the date of sale. If your urn arrives and you decide it is not suitable, you may return it. We will refund the purchase price minus a 15% restocking fee.

7.Can I Track My Order?

Yes, you can track your order. We will send you a tracking number as soon as your item is shipped. For any questions regarding your order, please email support@macifeci.com, and we will do our best to assist you. Please note that international shipments are subject to local customs regulations and may take longer to arrive.

8.What are My Shipping Options?

We do not offer expedited shipping options.Production time is about 5-7 working days, shipping time is 10-15 working days

- Free Standard Shipping:Available for orders over USD 119

- Standard Shipping:Costs USD 6.99 for orders under USD 118.99

9.How to Cancel or Modify an Order?

Generally, you can cancel or modify an order within 24 hours after placing it. If you encounter special circumstances such as holidays or weekends, please send an email to support@macifeci.com to ask customer service. If you need to increase the order quantity, you can cancel the order and place a new one if the order has not been made. Or you can directly purchase a second order and we will merge your orders (you can contact customer service for a refund for the excess shipping fee).

10.How do I Change My Billing and Shipping Addresses?

Please note that the billing address does not affect our delivery. We ship based on the shipping address. We do not change the billing address for our customers.

Regarding shipping address changes, please send the new address directly to support@macifeci.com and we will modify it in our shipping system.

11.If I Place an Order on June 22, Can I Receive it on July 1?

No, the production time is about 5-7 working days, and the transportation time is 10-15 working days. It is recommended that you calculate the time and place the order 25 days in advance to ensure that it arrives in advance or in time. In case of holidays, the time will be extended. For example, Christmas may require a longer advance.